Zoekresultaten voor ‘itil’
Wilt u nauwkeuriger zoeken? Dat kunt u doen via de pagina Uitgebreid zoeken.
- 1
- 2
-
-
€ 42,35 € 39,95 Excl. -
€ 39,90 € 37,64 Excl.Als enige studiehulp van de officiele ITIL uitgever presenteert dit boek de meest recente syllabus en ITIL best practise om vanuit het studie perspectief te gebruiken bij het ITIL foundation examen.
Doordat het gevuld is met praktische adviezen, voorbeeld vragen en een voorbeeld examen met antwoorden en toelichting op de antwoorden is dit boek een waardevol overzicht met betrekking tot het doel en de doelstellingen van het ITIL framework en een uitgebreide steun bij het leerproces voor de examen kandidaten. Deze studie hulp is ideaal voor degenen die nieuw zijn met de ITIL materie. Meer info -
€ 99,90 € 94,25 Excl.Services successfully delivered into the live environment cannot deliver value unless they are managed effectively on a day-to-day basis to ensure that service expectations are met or exceeded. It is here, at the customer interface, that perceptions about your performance as a service provider are created.
ITIL Service operation introduces and explains delivery and control activities that support high-quality service operation. Use of the guidance will help to ensure a balanced and flexible approach to service provision, setting you firmly on the road to achieving excellence as a service provider. Meer info -
![ITIL Lifecycle Publication Suite [bundle of all 5 titles]](http://comcol.nl/media/catalog/product/cache/6/small_image/35x/9df78eab33525d08d6e5fb8d27136e95/7/45/small_image/74592a_20120113.jpg)
€ 399,00 € 376,42 Excl.The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
ITIL is based upon a lifecycle approach and the core guidance consists of five publications:
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement Meer info -
€ 109,90 € 103,68 Excl.Over time business requirements will change, so even with successful service operations in place, there is still a need to re-align service provision with these changing business needs.
ITIL Continual Service Improvement focuses on the elements involved in identifying and introducing a cycle of service management improvements. It provides structure for the approach to assessing and measuring services, and helps you to avoid temporary fixes in favour of a continual improvement in quality that truly benefits the business customer. Meer info -
€ 105,90 € 99,91 Excl.Service providers must implement changes to support the changing needs of the business. They must ensure that these changes deliver the value that the business expects, while protecting existing services from negative impacts. To do this successfully requires efficient planning, so that new or changed services can be delivered with the appropriate balance of speed, cost and safety and with minimal disruption to operations.
ITIL Service Transition provides guidance on managing the many aspects of service change, preventing undesired consequences while allowing for innovation. It is essential reading for anyone seeking to deliver IT change with the best possible outcomes for the business. Meer info -
€ 109,90 € 103,68 Excl.A sound service strategy is essential in the creation of high-quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers.
ITIL Service Strategy introduces the concept of the service lifecycle, gives guidance on how to develop and manage a sound IT service strategy, and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to make to achieve service excellence. Meer info -
€ 15,90 € 15,00 Excl.Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. Meer info -
€ 45,90
€ 15,00 € 14,15 Excl.
The key to using ITIL successfully in any size organization is adapting its best-practice guidance to your circumstance. This is especially true of small and medium-sized organizations that face unique challenges and constraints and for whom adapting and scaling ITIL is a major benefit that makes the difference between success and failure. Meer info -
€ 42,35 € 39,95 Excl. -
€ 31,75 € 29,95 Excl. -
€ 39,90 € 37,64 Excl.This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. Meer info -
€ 109,90 € 103,68 Excl.A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Meer info -
€ 104,90 € 98,96 Excl.ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered. Meer info -
€ 109,90 € 103,68 Excl.ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary. Meer info -
€ 109,90
€ 30,00 € 28,30 Excl.
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Meer info -
€ 42,35 € 39,95 Excl. -
€ 63,60 € 60,00 Excl.Dit boek dient als basis voor de voorbereiding op het ITIL Foundation-examen. Meer info -
€ 28,90 € 27,26 Excl.Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. Meer info -
€ 99,90 € 94,25 Excl.Well-designed services play a vital role in realizing a sound service strategy. Effective design contributes towards the provision of quality services that deliver the results the customer requires, within real business constraints such as time and money.
ITIL Service Design provides a framework for service design that considers customer requirements, both now and in the future, creating valuable IT service assets for the organization while keeping the business view firmly in sight Meer info -
€ 13,90 € 13,11 Excl.This guide provides a quick reference to the ITIL framework for good practice in Service Management. It is designed as a study aid for students taking ITIL Foundation qualifications, and as a handy portable reference source for managers, practitioners, vendors and consultants, in the workplace and on the move.
This guide is not intended to replace the more detailed ITIL publications, nor to be a substitute for a course provider's training materials. Meer info -
€ 39,90
€ 25,00 € 23,58 Excl.
This study aid is ideal for anyone looking to further their ITIL education in obtaining any of the ITIL V3 intermediate certificates. Meer info -
€ 109,90 € 103,68 Excl.ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Meer info -
€ 30,00
€ 15,00 € 14,15 Excl.
This publication is a guide that clearly explains how you can build a successful Service Management department by following nine clearly explained steps.
The nine-step plan has been based around ITIL using ITIL V3 for inspiration and ITIL V2 as a reference source. Meer info -
€ 68,00
€ 40,00 € 37,74 Excl.
- A comprehensive introduction to the IT Infrastructure Library's (ITIL) SLM process
- Complete service desk requirements and KPIs for Service Level Reporting
- Learn to implement Service Level Reporting using SAP Solution Manager 4.0 Meer info -
€ 16,91 € 15,95 Excl. -
€ 42,35 € 39,95 Excl. -
€ 42,35 € 39,95 Excl. -
€ 37,95 € 35,80 Excl. -
€ 30,95 € 29,20 Excl.Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Meer info -
€ 23,85 € 22,50 Excl. -
€ 34,90
€ 25,00 € 23,58 Excl.
This publication, Agile Project and Service Management - Delivering IT Services using PRINCE2, ITIL and DSDM Atern, offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist. Meer info -
€ 23,85 € 22,50 Excl. -
€ 136,95 € 129,20 Excl.
-
€ 42,35 € 39,95 Excl. -
€ 31,75 € 29,95 Excl.This book helps people prepare for the ITIL 2011 Edition Foundation qualification exam. It contains direct links to all syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Meer info -
€ 18,55 € 17,50 Excl.
-
€ 27,45 € 25,90 Excl.ITIL For Dummies provides an easy–to–understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Meer info -
€ 102,95 € 97,12 Excl. -
€ 23,85 € 22,50 Excl. -
€ 18,55 € 17,50 Excl. -
€ 23,85 € 22,50 Excl. -
€ 18,55 € 17,50 Excl. -
€ 32,95 € 31,08 Excl. -
€ 23,85 € 22,50 Excl. -
€ 11,90
€ 10,00 € 9,43 Excl.
This publication is intended to provide a synopsis of the basic concepts and practice elements of Continual Service Improvement (CSI), which forms part of the core ITIL Service Management Practices. Meer info -
€ 39,95 € 37,69 Excl. -
€ 42,35 € 39,95 Excl. -
€ 42,35 € 39,95 Excl. -
€ 42,35 € 39,95 Excl.Les fondamentaux de la Gestion des Services Informatiques selon ITIL est rapidement devenu un ouvrage incontournable sur ITIL. Au fil des années, ce guide s'est imposé comme une référence et a gagné sa place dans toutes les étagères et les sacoches des experts de la gestion des services informatiques, impliqués dans la mise en oeuvre des meilleures pratiques. Meer info
- 1
- 2
-
Wilt u nauwkeuriger zoeken? Dat kunt u doen via de pagina Uitgebreid zoeken.