Install, deploy, troubleshoot Cisco Unified Presence Server (CUPS), Cisco Unified Personal Communicator (CUPC) and Cisco Unified Communication Integration with Microsoft Office Communication (CUCIMOC). This book covers lots of undocumented tricks and tips and 3rd-party tools that are useful for troubleshooting Presence, Instant Messaging, Exchange, Phone Integration, etc. Please note: This book covers lots of advanced topics that might require knowledge of TCP/IP, SIP, IMAP, Exchange, LDAP, CUCM (CallManager).