| Uitgever | Van Haren Publishing |
|---|---|
| Taal | Engels |
| EAN | 9789087530570 |
| Product URL | www.vanharen.net |
| Bladzijden | 360 |
| Publicatiejaar | 2007 |
| Artikelcode | 978-90-8753-057-0 |
| Comcolcode | 4584-G8 |
| Druk | 3 |
| Uitvoering | Paperback / softback |
| Subtitel | based on ITIL V3 |
| Levertijd indien niet voorradig | 3 tot 5 werkdagen |
| Publicatiedatum | 5 okt. 2007 |
| ISBN | 978-90-8753-057-0 |
| ISBN10 | 9087530579 |
This title covers the following:
- Part 1: The ITIL Service Lifecycle;
- Part 2: Functions and Processes.
This new title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail:
- Service Strategy;
- Service Design;
- Service Operation;
- Service Transition;
- Continual Service Improvement.
The Official itSMF Handbook on ITIL.
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
- Part 1: The ITIL Service Lifecycle;
- Part 2: Functions and Processes.
This new title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail:
- Service Strategy;
- Service Design;
- Service Operation;
- Service Transition;
- Continual Service Improvement.
The Official itSMF Handbook on ITIL.
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.