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Managementboeken - Conflicthantering, Onderhandelen en Overtuigen

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  1. € 19,90 € 18,77 Excl.
    A fresh new approach to resolving conflicts - your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet--in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening - on the part of both parties involved in the conflict - is the key to finding constructive resolutions. This unique book helps managers, teamleaders, human resources professionals, and others successfully resolve conflicts by practicing and perfecting the art of listening.
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