Microsoft Dynamics CRM 2011 has exciting new features that enable you to build and maintain a robust Customer Relationship Management system in your organization. It offers very powerful reporting and business intelligence features. This book is your one-stop resource to create, design, format, and manage reports in Dynamics CRM 2011. The book starts with an overview of the features, benefits and capabilities of reporting in Dynamics CRM. We then discuss the different ways to surface data in Microsoft Dynamics CRM, and view data via reports, charts, and dashboards.